Refund policy

RETURN & REFUND POLICY

At Mew Orbit, every order is carefully checked and packed by hand before it leaves our hands. We need 2 to 3 business days to prepare your order before shipping. Once shipped, the estimated delivery time is 6 to 9 business days, depending on your location. Please note that public holidays or exceptional circumstances may slightly affect delivery times.

Returns & Exchanges
We do not accept returns or exchanges for change of mind or personal preference. Because Mew Orbit is a pet product that your cat will use and each order is prepared individually for you, we are unable to resell returned items. This applies to change of mind, personal preference, or choosing a different color after your order has been placed.

Damages and Issues
Please inspect your order upon arrival. If your Mew Orbit arrives damaged or defective (for example, a broken hoop, a torn mesh or a faulty zipper), or if your package is lost during shipping, please contact us by email within 48 hours of the confirmed delivery date. Include your order number and clear photos or videos of the issue, and we will send you a free replacement at no extra cost to you. We will not be able to process any claims after this period.

Contact us at: help.center123@outlook.com

Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: help.center123@outlook.com