Shipping policy
SHIPPING POLICY
At Mew Orbit, we strive to deliver your orders as quickly and securely as possible. Please read our shipping policy below.
Order Processing
Every Mew Orbit order is carefully checked and packed before it leaves our hands. We need 2 to 3 business days to prepare your order before shipping.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email.
Delivery Times
Estimated delivery time is 6 to 9 business days after your order has been shipped.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, customs procedures, carrier performance, weather conditions, and other factors beyond our control.
Shipping Costs
We offer free shipping on every order. If any shipping costs or special promotions apply, they will be clearly displayed during checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive an email containing tracking information so that you can monitor the status of your shipment at any time.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Mew Orbit is not responsible for delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete address information provided by the customer.
International Shipping and Customs
For international orders, customers are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities.
Customs regulations vary by country. We recommend checking with your local customs office before placing an order.
Delays and Exceptional Circumstances
Mew Orbit is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
* Carrier delays
* Customs inspections or clearance procedures
* Severe weather conditions
* Strikes or labor disputes
* Transportation disruptions
* Government actions
* Force majeure events
If your order has not arrived within the expected delivery timeframe, please contact us at help.center123@outlook.com and include your order number.
Lost or Damaged Packages
If your package arrives damaged or defective (for example, a broken hoop, a torn mesh or a faulty zipper), or appears to be lost in transit, please contact us by email within 48 hours of the confirmed delivery date. Include your order number and clear photos or videos of the issue, and we will send you a free replacement at no extra cost to you. We will not be able to process any claims after this period.
Contact us at: help.center123@outlook.com
Returns
We do not accept returns or exchanges for change of mind or personal preference. Returns are only handled when the product arrives damaged or defective, as described above. If you have any issue with your order, don't hesitate to reach out — we're here to help.
Contact Information
Email: help.center123@outlook.com
Website: www.meworbit.store
Business Name: Mew Orbit